We want you to feel settled with every piece. If something is not right, we will help resolve it with care.
Returns window
You may request a return within 30 days of delivery. Items should be unused, in original condition, and in their original packaging where provided.
Non-returnable items
Personalised pieces, sealed consumables (such as certain incense sets once opened), and final-sale items marked at checkout cannot be returned unless faulty.
How to start a return
- Contact us with your order number and reason for return
- Wait for return approval and instructions
- Ship the item back with tracking when requested
Refunds
Once we receive and inspect the return, approved refunds are issued to the original payment method within 5–10 business days. Original shipping fees are non-refundable unless the return is due to our error or a defective item.
Exchanges
If you prefer an exchange, tell us the item you would like instead. Availability is not guaranteed; we may refund and ask you to place a new order from the shop.